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Support & Training Resources

"ORA-1035: ORACLE Only Available to Users With RESTRICTED SESSION Privilege" Error Message when Trying to Log on to Banner

Question:
When I try to log on to Banner, I receive the "ORA-1035: ORACLE Only Available to Users With RESTRICTED SESSION Privilege" error message. What is wrong?
Fri, 08/02/2013 - 11:35am 10895 Views Article ID: 1722 view

Creating Computer Accounts in Your Organizational Unit (OU) in Central Services

Question:
How do I create computer accounts in my Organizational Unit (OU) in Central Services?
Thu, 08/01/2013 - 12:21pm 8538 Views Article ID: 1473 view

Blocked File Attachment(s) when Sending Exchange Email

Question:

I am unable to send PDF or Word .doc files through Exchange.

When I check email in my Virginia Tech Exchange account, I get the message "Symantec Mail Security replaced the attachment with this text message. The original file contained error and was deleted.". What does this mean?

Answer:

For instructions, see Blocked File Attachment(s) when Sending Exchange Email.

Wed, 07/31/2013 - 5:17pm 6140 Views Article ID: 1028 view

Accessing the University Libraries' Databases Using a Non-Virginia Tech Internet Service Provider

Question:
I am connected to the Internet using a non-Virginia Tech Internet Service Provider. How can I access the library databases, such as LexisNexis or InfoTrac?
Tue, 07/30/2013 - 4:08pm 4501 Views Article ID: 631 view

Transferring Exam Scores from DataLink and Other DataLink Support

Question:
How do I transfer exam scores from DataLink into an Excel spreadsheet?
Mon, 07/29/2013 - 11:27am 3292 Views Article ID: 295 view

Explanation of Your DataLink Printout

Question:
What do the numbers on my DataLink printout mean?
Mon, 07/29/2013 - 11:26am 3295 Views Article ID: 292 view

Changing Forgotten Banner Password

Question:
I have forgotten my Banner password. How can I have it reset?
Mon, 07/29/2013 - 11:07am 3451 Views Article ID: 250 view

Changing Your PID

Question:
How do I change my PID?
Mon, 07/29/2013 - 11:01am 6006 Views Article ID: 227 view

Locked Hokies Account

Question:
When I try to change my Hokies ID password, it says my account is locked. What can I do?
Mon, 07/29/2013 - 10:48am 3313 Views Article ID: 199 view

Reporting Violations of Virginia Tech's Acceptable Use Policy

Question:
There is an email message that I believe is in violation of Virginia Tech's Acceptable Use Policy. What should I do about this?
Mon, 07/29/2013 - 10:33am 3287 Views Article ID: 169 view