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Line Is Busy Error Message When Trying to Connect to Virginia Tech Modem Pool in Windows XP/Vista
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Question:
When I try to connect to the Virginia Tech Modem Pool in Windows XP/Vista, I get the "line is busy" error message. How do I fix this?
Answer:

Depending on whether you receive the "line is busy" error message occasionally or constantly, you will need to follow the appropriate steps:
  • If you receive this error message occasionally, it means the terminal server is full, and there are too many computers already connected. If this is the case, try to connect again at another time.
  • If you receive this error message every time you try to connect, your computer is configured to disable call waiting using the *70 feature. To fix this:
    1. Click the Start button.
    2. Select Control Panel.
    3. View your Network Connections:
      • In Windows XP:
        1. Click the Network and Internet Connections link.
        2. Click the Network Connections link.
      • In Windows Vista:
        1. Click the Network and Internet link.
        2. Click the Network and Sharing Center link.
        3. Click the Manage Network Connections link.
    4. Right-click your modem pool connection.
    5. Select Properties.
    6. Place a check in the Use Dialing Rules check box.
    7. Click the Dialing Rules button.
    8. Select your modem pool connection.
    9. Click the Edit... button.
    10. Clear the To Disable Call Waiting, Dial: text box.
    11. Clear the To Disable Call Waiting, Dial: check box.
    12. Click OK.
    13. In the Phone and Modem Options window, click OK.
    14. Click OK.
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