info

Current Computing Status:

Service Info

4Help is using a new ticketing system:   Our new IT service management system-ServiceNow-has been implemented. A new web-based support request form, still accessed via the web address 4help.vt.edu, is... view Status History All Active Statuses

Clearing an Exchange User's Cached Email Address in Outlook for Windows

Question:
How do I clear an Exchange user's cached email address in Outlook for Windows?
Answer:

If you are receiving email bounceback errors for an Exchange user's address that you previously were able to send mail to, that Exchange user has likely switched to a Calendar-Only Exchange account. You will need to clear the previous Exchange email address for that user from any location where it might be cached and retype the correct email address. The correct email address will be [PID]@vt.edu instead of [PID]@exchange.vt.edu.

To clear the cached email address from common places in Outlook:

Thu, 08/15/2013 - 11:10am 5916 Views Article ID: 3774