Clearing an Exchange User's Cached Email Address
Time to Complete (in minutes): 20
- How do I clear an Exchange user's cached email address?
If you are receiving email bounceback errors for an Exchange user's address that you previously were able to send mail to, that Exchange user has likely switched to a Calendar-Only Exchange Account. As a result, you will need to clear the previous Exchange email address for that user from any location where it might be cached and retype the correct email address. The correct email address will be [PID]@vt.edu instead of [PID]@exchange.vt.edu. The following articles provide directions for clearing the cached email address based on common places that it might be stored:
- If the email address is saved in the AutoComplete cache, then delete the pertinent entry (or the entire AutoComplete cache) by following the instructions for How to reset the nickname and the automatic completion caches in Outlook.
- If using cached Exchange mode, either disable cached Exchange mode or update your offline address book:
- If a distribution list was created with the email address of a previous Exchange email user, the incorrect email address needs to be deleted and the correct email address needs to be added.