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Configuring a Client (Outlook, Mail, Android, iOS (iPhone / iPad) to Access VT Google Apps Mail

Question:

How do I set up, configure, or connect a desktop email client or mobile device to access my VT Google Apps Mail?

Answer:


Contents: Web Browser (Recommended) || Mail for Mac OS 10.9 || Outlook 2011 || Outlook 2013 || Mobile Devices (iOS, Android) || Top of page


Web Browser (Recommended)

4Help recommends you access VT Google Apps Mail with a Web browser by following the instructions at Checking or Viewing Your VT Google Apps Mail Email.

If you must use a client, use the instructions on the Google interactive Get started with IMAP and POP3 help page. The user name in Google's documentation is referred to as username@gmail.com. Instead, you will always useABC@vt.edu but replace ABC with your own PID. The password will be the one you created when you set up the VT Google Apps Mail account. If you have forgotten your password, follow the instructions at Forgot VT Google Apps Password.


Contents: Web Browser (Recommended) || Mail for Mac OS 10.9 || Outlook 2011 || Outlook 2013 || Mobile Devices (iOS, Android) || Top of page


Mail for Mac OS 10.9

  1. Verify that IMAP is enabled by following the instructions on the Google interactive Get started with IMAP and POP3 help page and selecting "I want to enable IMAP."
  2. Start adding a new email account to Mail.
    1. Start Mail.
    2. If you have existing accounts in Mail:
      1. From the Mail drop-down list, select Preferences....
      2. Click the Accounts icon.
      3. In the left pane, at the bottom, click the plus sign (+) button.
    3. Select the Add Other Mail Account... button.
    4. Click the Continue button.
  3. Under Add a Mail Account:
    1. In the Full Name: text box, type your name as you want it to appear to others.
    2. In the Email Address: text box, type: ABC@vt.edu where ABC is replaced by your PID.
    3. In the Password: text box, type your VT Google Apps Mail password. If you forgot your password, follow the instructions at Forgot VT Google Apps Password.
    4. Click the Create button. After a few seconds, you will see Account must be manually configured.
    5. When available, click the Next button.
  4. Under Incoming Mail Server Info:
    1. Click the IMAP button.
    2. In the Mail Server: text box, type: imap.gmail.com
    3. In the User Name: text box, type: ABC@vt.edu where ABC is replaced by your PID.
    4. In the Password: text box, your VT Google Apps Mail password will be automatically filled.
    5. Click the Next button.
  5. If after a few seconds, you see Additional account information required:
    1. When available, click the Next button.
    2. If you see the Incoming Mail Server Info screen, to accept the default settings, click the Next button.
  6. Under Outgoing Mail Server Info:
    1. In the SMTP Server: text box, type: smtp.gmail.com
    2. In the User Name: text box, type: ABC@vt.edu where ABC is replaced by your PID.
    3. In the Password: text box, type your VT Google Apps Mail password. If you forgot your password, follow the instructions at Forgot VT Google Apps Password.
    4. Click the Create button.

Contents: Web Browser (Recommended) || Mail for Mac OS 10.9 || Outlook 2011 || Outlook 2013 || Mobile Devices (iOS, Android) || Top of page


Outlook 2011

  1. Start adding a new account to Outlook.
    1. Verify that IMAP is enabled by following the instructions on the Google interactive Get started with IMAP and POP3 help page.
    2. Start Outlook 2011.
    3. From the Tools drop-down list, select Accounts....
    4. In the left pane, near the bottom, click the plus sign (+) button.
    5. Select Other E-mail....
  2. Enter your credentials.
    1. In the E-mail address: text box, type: ABC@vt.edu but replace ABC with your PID.
    2. In the Password: text box, type your VT Google Apps Mail password. If you forgot your password, follow the instructions at Forgot VT Google Apps Password.
    3. In the User name: text box, type: ABC@vt.edu but replace ABC with your PID.
  3. Select the correct server settings.
    1. If it is not already selected, from the Type: drop-down list, select IMAP.
    2. In the Incoming server: text box, type: imap.gmail.com
    3. Place a check in the Use SSL to connect (recommended) check box.
    4. To the right of the Incoming server: text box, the text in the text box containing the port number should automatically change to 993.
    5. In the Outgoing server: text box, type: smtp.gmail.com
    6. Place a check in the Override default port check box.
    7. To the right of the Outgoing server: text box, in the text box containing the port number, clear the text.
    8. To the right of the Outgoing server: text box, in the text box containing the port number, type: 465
    9. Place a check in the Use SSL to connect (recommended) check box.
    10. Click the Add Account button.
  4. Finish adding the account.
    1. If prompted to use confidential information stored in your keychain, click the Always Allow button.
    2. If the window appears a second time, click the Always Allow button.
    3. Close the Accounts window.

Contents: Web Browser (Recommended) || Mail for Mac OS 10.9 || Outlook 2011 || Outlook 2013 || Mobile Devices (iOS, Android) || Top of page


Outlook 2013

  1. Enable IMAP, and start adding an account in Outlook.

    1. Verify that IMAP is enabled by following the instructions on the Google interactive Get started with IMAP and POP3 help page.
    2. Start Outlook.
    3. Depending on whether or not you have an existing account in Outlook, start adding a new account.
      • If this is the first time you have used Outlook:
        1. The Microsoft Outlook Startup wizard will appear. Click the Next button.
        2. Click the Next button.
      • If you already have other accounts in Outlook:
        1. Select the File tab.
        2. Click the Add Account button.
    4. Select the Manual setup or additional server types radio button.
    5. Click the Next button.
  2. Configure the IMAP settings.

    1. Select the POP or IMAP radio button.
    2. Click the Next button.
    3. Under User Information:
      1. In the Your Name: text box, type your name as you want it to appear to other people.
      2. In the Email Address: text box, type: ABC@vt.edu where ABC is replaced by your PID.
    4. Under Server Information:
      1. From the Account Type: drop-down list, select IMAP.
      2. In the Incoming mail server: text box, type: imap.gmail.com
      3. In the Outgoing mail server (SMTP): text box, type: smtp.gmail.com
    5. Under Logon Information:
      1. In the User Name: text box, type: ABC@vt.edu where ABC is replaced by your PID.
      2. Clear the Remember password check box.
      3. In the Password: text box, type your VT Google Apps Mail password. If you forgot your password, follow the instructions at Forgot VT Google Apps Password.
  3. Turn on SSL for incoming and outgoing servers.

    1. Click the More Settings ... button.
    2. Select the Outgoing Server tab.
    3. Place a check in the My outgoing server (SMTP) requires authentication check box.
    4. Select the Advanced tab.
    5. Under Server Port Numbers:
      1. For each of the two Use the following type of encrypted connection: drop-down lists, select SSL.
      2. In the Incoming server (IMAP): text box, clear the text box, and type: 993
      3. In the Outgoing server (SMTP): text box, clear the text box, and type: 465
    6. Click OK.
  4. Finish adding the account.

    1. Click the Next button. Outlook will test that your account is working.
    2. If prompted by an Internet E-mail window:
      1. In the User Name: text box, type: ABC@vt.edu but replace ABC with your own PID.
      2. In the Password: text box, type your VT Google Apps Mail password. If you forgot your password, follow the instructions at Forgot VT Google Apps Password.
      3. Click OK.
    3. Click the Finish button.

Contents: Web Browser (Recommended) || Mail for Mac OS 10.9 || Outlook 2011 || Outlook 2013 || Mobile Devices (iOS, Android) || Top of page


Mobile Devices (Android, iOS)

Due to the wide variety of mail clients for mobile computing devices, 4Help can only provide the most basic configuration settings. We do not guarantee that they will work with your particular device or client. However, most devices do work with these settings. If you have trouble configuring your device or client using these settings, contact your mobile device service provider.

The settings to access VT Google Apps Mail are:

  • Username: ABC@vt.edu but replace ABC with your PID.
  • Password: your VT Google Apps password (If you forgot your password, follow the instructions at Forgot VT Google Apps Password.
  • Incoming server: imap.gmail.com
  • Incoming server uses SSL on port 993
  • Outgoing SMTP server: smtp.gmail.com
  • Outgoing server requires either:
    • SSL on port 465
    • TLS on port 587
Tue, 08/13/2013 - 4:16pm 15458 Views Article ID: 3541