Errors When Accessing Virginia Tech Hokies Domain Resources in Windows XP/Vista/7
Time to Complete (in minutes): 5
- When I try to access Virginia Tech Hokies Domain (Active Directory) resources in Windows XP/Vista/7, I receive errors. What should I do?
Your computer's IP address may be outside of the accepted range of addresses managed by CNS (Communications Network Services). For a list of accepted ranges, go to the Virginia Tech IP Addresses (https://computing.vt.edu/content/virginia-tech-ip-addresses) Web page. Under Managed By, beside the CNS sections, the accepted IP address ranges will be displayed (http://www.computing.vt.edu/internet_and_web/internet_access/ipaddresses.html).
To verify that your computer is using a Virginia Tech IP address, do one of the following.
- Locate your IP address and compare it to CNS' accepted IP ranges. To do this, go to the Webbed Who_OU page (http://www.w2k.vt.edu/who_ou.php).
- Try to ping one of the restricted access domain controllers.
- Click the Start button.
- In XP, select Run....
- In Vista/7:
- Select All Programs.
- Select Accessories.
- Select Run.
- In the Open: text box, type: cmd
- Click OK.
- At the prompt, type: ping gc.w2k.vt.edu
- Press the Enter key. If you cannot ping the domain controller, your computer is outside of the acceptable range.
- At the prompt, type: exit
- Press the Enter key.
If your IP address does not fall into an acceptable range, set up a VPN client to tunnel network traffic through to an inside address. For more information, refer to the Virtual Private Network page (https://computing.vt.edu/content/virtual-private-network).