Computer Has Been Hacked in Windows XP/Vista/7
Time to Complete (in minutes): 60
- I think my Windows computer has been hacked. What should I do?
If your computer has been hacked:
- Gather the following information about your computer and send it to email@example.com (firstname.lastname@example.org):
- IP address
- System type
- System administrator's name
- Operating system
- Type of attack
- Relevant logs
- Date and time of attack
- Check your computer for viruses.
- Install Symantec. For instructions, see Downloading and Installing Symantec for Windows XP/Vista/7 and Windows 2003/2008 Server (http://answers.vt.edu/kb/entry/2808/).
Note: Symantec AntiVirus is available at no charge for current Virginia Tech students, faculty, staff, and retirees.
- Update your antivirus software's definitions. If you are using Symantec, refer to Running LiveUpdate in Symantec Endpoint Protection for Windows (http://answers.vt.edu/kb/entry/1392/).
- Scan your computer for viruses. If you are using Symantec, refer to Manually Scanning Your Computer with Symantec Endpoint Protection for Windows XP/Vista/7 (http://answers.vt.edu/kb/entry/249/).
- Reformat your computer.
- Disconnect your computer from the network.
- Save your important files to a storage device, such as a CD, Zip disk, your Network-Attached Storage (NAS) space, or your filebox.
- Reformat your computer and reinstall your operating system. For assistance, contact your computer's manufacturer or vendor.
- Run Windows Update, and install all critical updates and service packs. For instructions, refer to:
- Change all of your passwords.