Current Computing Status:

Service Info

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit to view our current Services Status. view Status History All Active Statuses

PID Account Recovery Options

Account recovery options for PIDs provide a secure, effective, and easy way to recover access to your PID if you have forgotten your password. Before you may need the service, you can establish a personalized mechanism for resetting your PID password by:

  • entering a cell phone number that can receive a text message with a one-time password, or
  • entering a domestic telephone number (cell or landline) that can receive a voice message with a one-time password, or
  • entering an OpenID-enabled Google or Yahoo! account. (For more information on OpenID, see the OpenID Foundation Web site.)

Establishing these options includes a test of the option (phone number, Google or Yahoo! account). Your number will not be used for other services unless you have given permission elsewhere. Carrier charges may apply for receiving text messages. When selecting recovery options, you will also be asked to enter an email address where a notification can be sent to you whenever your password is reset.

Account Recovery Options with Google and Yahoo! Accounts

The Account Recovery Options service uses a protocol called OpenID to prove that you are who you say you are when resetting your password to recover your account. Google and Yahoo! accounts are OpenID-enabled by default. There is nothing you need to set up ahead of time, and these accounts implement OpenID in a secure manner.

Your Google or Yahoo! password will not be shared with the Account Recovery Options service. You are only allowing the Account Recovery Options service to know that you successfully logged in to your Google or Yahoo! account and how you are identified by Google or Yahoo! This identifier is stored in the form of an OpenID URL that is unique to the Virginia Tech Account Recovery Options service at The Account Recovery Options service will not ask for or store any Yahoo! or Google information other than your OpenID URL. The OpenID protocol does not use email to verify your identity.

Managing Your Account Recovery Options

You will need to review your account recovery settings on a yearly basis; if you have not managed your account recovery options in the past year, you will be prompted to review them. You can view your account recovery settings at any time by logging on to the Central Authentication Service Accounts Web page. If you change your phone number, remember to change your account recovery options accordingly.

Should you forget your PID password in the future, these options will make resetting the password much easier. You will need to know both your PID and your VT ID number in order to reset your password. For instructions on resetting your PID password using account recovery options, see Forgot PID Password.

Although you will continue to be able to use the option of calling 4Help, the account recovery option process is more secure and is intended to be more convenient. There may be special circumstances in which you may want to prevent password reset calls to 4Help, and this option can be disabled if you want.

Caution: Disabling all of the account recovery options requires you to schedule an appointment with Student Network Services and to appear in person at the Blacksburg campus during business hours with appropriate identification to reset any forgotten password.

Wed, 02/01/2012 - 3:54pm 10988 Views