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Support & Training Resources

"ORA-1035: ORACLE Only Available to Users With RESTRICTED SESSION Privilege" Error Message when Trying to Log on to Banner

When I try to log on to Banner, I receive the "ORA-1035: ORACLE Only Available to Users With RESTRICTED SESSION Privilege" error message. What is wrong?
Fri, 08/02/2013 - 11:35am 11225 Views Article ID: 1722 view

Creating Computer Accounts in Your Organizational Unit (OU) in Central Services

How do I create computer accounts in my Organizational Unit (OU) in Central Services?
Thu, 08/01/2013 - 12:21pm 8677 Views Article ID: 1473 view

Blocked File Attachment(s) when Sending Exchange Email


I am unable to send PDF or Word .doc files through Exchange.

When I check email in my Virginia Tech Exchange account, I get the message "Symantec Mail Security replaced the attachment with this text message. The original file contained error and was deleted.". What does this mean?


For instructions, see Blocked File Attachment(s) when Sending Exchange Email.

Wed, 07/31/2013 - 5:17pm 6239 Views Article ID: 1028 view

Accessing the University Libraries' Databases Using a Non-Virginia Tech Internet Service Provider

I am connected to the Internet using a non-Virginia Tech Internet Service Provider. How can I access the library databases, such as LexisNexis or InfoTrac?
Tue, 07/30/2013 - 4:08pm 4632 Views Article ID: 631 view

Transferring Exam Scores from DataLink and Other DataLink Support

How do I transfer exam scores from DataLink into an Excel spreadsheet?
Mon, 07/29/2013 - 11:27am 3428 Views Article ID: 295 view

Explanation of Your DataLink Printout

What do the numbers on my DataLink printout mean?
Mon, 07/29/2013 - 11:26am 3428 Views Article ID: 292 view

Changing Forgotten Banner Password

I have forgotten my Banner password. How can I have it reset?
Mon, 07/29/2013 - 11:07am 3540 Views Article ID: 250 view

Changing Your PID

How do I change my PID?
Mon, 07/29/2013 - 11:01am 6160 Views Article ID: 227 view

Locked Hokies Account

When I try to change my Hokies ID password, it says my account is locked. What can I do?
Mon, 07/29/2013 - 10:48am 3428 Views Article ID: 199 view

Reporting Violations of Virginia Tech's Acceptable Use Policy

There is an email message that I believe is in violation of Virginia Tech's Acceptable Use Policy. What should I do about this?
Mon, 07/29/2013 - 10:33am 3430 Views Article ID: 169 view