info

Current Computing Status:

Service Info

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit 4help.vt.edu to view our current Services Status. view Status History All Active Statuses

Security & IDs

ID Types at Virginia Tech

This content is no longer available; for other knowledge and service catalog information, please visit http://4help.vt.edu.

Wed, 02/01/2012 - 3:54pm 18412 Views view

Banner/Warehouse ID

See Banner / Warehouse ID and Access.

Wed, 02/01/2012 - 3:54pm 22450 Views view

2-Factor Authentication

See the 2-Factor Authentication service catalog item.

Fri, 11/06/2015 - 5:20pm 8246 Views view

Login Service

See the Login service catalog page.

Fri, 10/23/2015 - 8:07am 4244 Views view

Using 2-Factor Authentication

Question:

What is 2-factor authentication at Virginia Tech? How do I install and use the Duo Mobile app? What is an SMS Passcode?

Answer:

For instructions, see Using 2-Factor Authentication.

Tue, 10/13/2015 - 9:55am 3890 Views Article ID: 4016 view

Removing Viruses and Malware from Windows or Mac OS

Question:
I have answered a phishing scam, have a virus, adware, or other malware on my Mac OS or Windows computer, entered my credentials where I shouldn't have, or have pop-ups I can't get rid of. How do I remove, clean, scan for, or delete a virus or malware from my computer?
Mon, 03/09/2015 - 9:31am 3755 Views Article ID: 4001 view

Protecting Your Computer

See the Protecting Your Computer knowledge article.

Tue, 03/03/2015 - 4:01pm 5341 Views view

Handling of Compromised Accounts or Machines by Virginia Tech Information Technology

Question:
How does Virginia Tech Information Technology handle compromised accounts or machines?
Wed, 10/15/2014 - 12:54pm 5531 Views Article ID: 3995 view

Password Rules and Tips at Virginia Tech

See Password Rules and Tips at Virginia Tech.

Tue, 04/29/2014 - 3:25pm 7304 Views view

Using Banner After Updating Java in Mac Os or Windows

Question:

I updated to the latest version of Java in Mac OS or Windows, and now I cannot access or use Banner. When I try to access or use Banner, I see a blank white screen.

Fri, 02/28/2014 - 12:01pm 7785 Views Article ID: 3948 view